Xaleon Acquisition announcement: Xaleon joins the TeamViewer family - Learn More

The Online Insurance Consultancy

Xaleon helps Insurance companies move over to a digital sales environment in as little as six weeks. The journey to an online sales enterprise is simpler than you think.

Powering the world’s most engaged companies

Solutions for Insurers

Xaleon has developed a range of solutions for the insurance industry, all of which are available in a modular platform and can be used to map a variety of use cases. From IDD compliant online insurance advice, to direct sales support on the website, and fraud reduction in claims management. Implementation can be done in as little as six weeks. No matter how tech-savvy your employees are, our solutions can be used by anyone after just 30 minutes of training.

Does this sound like you?

  • Sales team struggling with online quote conversions
  • Struggling with Upsell and Cross-Sell as well as renewals
  • Online claims management imperative due to Covid 19, which increases fraudulent claims
  • Customer Service centres under enormous pressure and unable to service each client in an efficient and effective manner
Decrease Churn

Decrease Churn

We know that churn is not only caused by pricing, but by customer services – in fact, 80% of all churned customers did so due to a poor customer experience. Insurers can decrease customer churn by up to 35% with Xaleon.

Improve Digital Sales Conversions

Improve Digital Sales Conversions

Many industries outside of retail are struggling to convert online sales. Increase online conversions from quotes and forms by 17% or higher.

Improve Renewals

Improve Renewals

Insurance renewals are relied on for their steady revenue and low cost of acquisition. The Xaleon Engagement Platform supports agents and sales with a seamless end-to-end renewal process.

Improve First Call Resolution

Improve First Call Resolution

First Call Resolution (FCR) is often a definitive KPI for Customer Services and Support. The Xaleon Engagement Platform, specifically the Communication and Collaboration features can increase FCR from as low as 10% to 90% in a matter of months.

Improve Ticket Resolution

Improve Ticket Resolution

With the Xaleon Engagement Platform, tickets can be resolved, cradle to grave in a seamless and effective manner.  

Improve Agent Utilisation

Improve Agent Utilisation

Cut the time your agents spend on each call by providing them with the tools to resolve issues faster than ever before. The Xaleon Engagement Platform can cut call times by 50% whilst still ensuring an effective resolution.

Engage with your Prospects – let us help you get started

Create an experience that your customers love

Not ready to reach out just yet but want a reminder?

Xaleon will use any of the data provided hereunder in accordance with the Privacy Statement.

Request Demo