Powering the world’s most engaged companies
Solutions for Insurers
Xaleon has developed a range of solutions for the insurance industry, all of which are available in a modular platform and can be used to map a variety of use cases. From IDD compliant online insurance advice, to direct sales support on the website, and fraud reduction in claims management. Implementation can be done in as little as six weeks. No matter how tech-savvy your employees are, our solutions can be used by anyone after just 30 minutes of training.
Does this sound like you?
- Sales team struggling with online quote conversions
- Struggling with Upsell and Cross-Sell as well as renewals
- Online claims management imperative due to Covid 19, which increases fraudulent claims
- Customer Service centres under enormous pressure and unable to service each client in an efficient and effective manner
Decrease Churn
We know that churn is not only caused by pricing, but by customer services – in fact, 80% of all churned customers did so due to a poor customer experience. Insurers can decrease customer churn by up to 35% with Xaleon.
Improve Digital Sales Conversions
Many industries outside of retail are struggling to convert online sales. Increase online conversions from quotes and forms by 17% or higher.
Improve Renewals
Insurance renewals are relied on for their steady revenue and low cost of acquisition. The Xaleon Engagement Platform supports agents and sales with a seamless end-to-end renewal process.
Improve First Call Resolution
First Call Resolution (FCR) is often a definitive KPI for Customer Services and Support. The Xaleon Engagement Platform, specifically the Communication and Collaboration features can increase FCR from as low as 10% to 90% in a matter of months.
Improve Ticket Resolution
With the Xaleon Engagement Platform, tickets can be resolved, cradle to grave in a seamless and effective manner.
Improve Agent Utilisation
Cut the time your agents spend on each call by providing them with the tools to resolve issues faster than ever before. The Xaleon Engagement Platform can cut call times by 50% whilst still ensuring an effective resolution.
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