For Call Centre Operations

Achieve your Operational Excellence

Improve efficiency in your Customer Service Teams and enable them to succeed.

Increase your Teams Satisfaction and Retention

Increase your Teams Satisfaction and Retention

Working in a fast-paced environment with ambitious answer rate goals can put a lot of pressure on a call centre agent. With a backlog of calls waiting, customers getting frustrated and difficulty in understanding what customers are dealing with, call centre have some of the highest staff turnover.

Create Clarity

Create Clarity

One of the biggest struggles for call centre agents is achieving clarity with a customer over the phone. Xaleon’s Support Suite provides a range of solutions which suite a variety of situations, from Chatbots to field simple queries, through to Live Chat, Voice Chat, Video Chat and finally, Co-Browsing.

Empower your Agents to get their Best Work Done

Empower your Agents to get their Best Work Done

Get closer to the face-to-face experience than ever before with tools that break down traditional digital barriers. Share documents, draw concepts and achieve problem resolution faster than ever before, allowing your agents to move on to the next customer with ease.

Free your Focus

Free your Focus

With Team Management, Role-Based Access Control, Single Sign-On and Audit Logs, you are instantly able to gain the actionable insight you need in order to streamline your team and improve the customer experience even further.

Increase the efficiency of your support operations

Increase the efficiency of your support operations

Create an experience that your customers love

Not ready to reach out just yet but want a reminder?

Xaleon will use any of the data provided hereunder in accordance with the Privacy Statement.

Request Demo