Plans » Insights Suite | Xaleon

Insights Suite

Everything you need to gather qualitative insights on the customer journeys of website visitors.

Basic

Essential tools to learn and understand how website visitors use your website and why they leave it.

Session Recordings
Heatmaps
Form Analytics
Funnels
Behavioral Anomalies (WTF Index)
Technical Index

Create an experience that your customers love

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Features	Basic	Enterprise

eMeeting
Video Conference
Screen Sharing
In-conference Chat
Whiteboard
Mobile App Integration: Voice & Video Chat	Available with Mobile SDK Add-On
Secure Messenger	Available with Mobile SDK Add-On
Co-Browsing
Universal Co-Browsing
Draw on the user’s screen
Click and scroll for the user
Type for the user
Privacy Masking
Document Co-Browsing
Highlight
Customer and agent can fill out
Mobile Co-Browsing (Android & iOS)	Available with Mobile SDK Add-On
Draw on the user’s screen
Privacy Masking
Appointment Management
Email invites
Calendar synchronization
Let customer book appointments online
Document Management
Mobile Integration
Secure Messenger
Mobile App Integration: Voice & Video Chat
Reporting & Analytics
Dashboard
Customizable Dashboards
Exportable Reports
Integrations
CRM Integration
Call Center Software Integration
Custom Integrations
eSignature API
REST API
JavaScript API
Enterprise Features
On-premise deployment
Single Sign-on (SAML/OAuth/Kerberos)
SLA and Uptime guarantees
Platform white labeling
Compliance Recordings
Custom permissions and roles
Support
Email support
Live Chat support
Phone support
Dedicated Customer Success Manager
Dedicated Technical Account Manager

Features	Basic	Enterprise

Conversation Management
Live Chat
Action Rules: targeted outbound messages
Action Rules: Live Chat visibility
Analytics-based Action Rules
Customizable Live Chat widget
White-labeled Live Chat widget
Mobile App Integration: Live Chat	Available with Mobile SDK Add-On
Chatbots
Opening Hours
Forms: agent and customer feedback
Individual Forms
Text Blocks
Routing Rules (skill-based)
Balanced routing
SLA Rules
Additional Information
Chat Transcript
Customizable System Messages
Sesson Recordings for Chat	Available with Analytics Add-On
Co-Browsing
Web Co-Browsing
Draw on the user’s screen
Click and scroll for the user
Type for the user
Live View/Observer Mode
Privacy Masking
Universal Co-Browsing
Draw on the user’s screen
Click and scroll for the user
Type for the user
Privacy Masking
Desktop Co-Browsing / Screen Sharing	Available with Voice & Video Chat + Screen Share Add-On
Show screen
Request screen
Mobile Co-Browsing (Android & iOS)	Available with Mobile SDK Add-On
Draw on the user’s screen
Privacy Masking
Voice & Video Chat
Voice-only mode	Available with Voice & Video Chat + Screen Share Add-On
Video mode	Available with Voice & Video Chat + Screen Share Add-On
Mobile App Integration: Voice & Video Chat	Available with Mobile SDK Add-On
Reporting & Analytics
Dashboard
Customizable Dashboards
Exportable Reports
Integrations
Facebook
CRM Integration
Call Center Software Integration
Custom Integrations
REST API
JavaScript API
Enterprise Features
On-premise deployment
Single Sign-on (SAML/OAuth/Kerberos)
SLA and Uptime guarantees
Platform white labeling
Compliance Recordings
Custom permissions and roles
Support
Email support
Live Chat support
Phone support
Dedicated Customer Success Manager
Dedicated Technical Account Manager

Features	Basic

Session Recordings
JS Error Detection
Retrospective Console
Custom Errors
Visitor journey
Privacy Masking
Mobile App Integration: Session Recordings
Heatmaps
Form Analytics
Funnels
Behavioral Anomalies (WTF Index)
Rage clicks
Scrolling behavior
Technical Index
Resource loading time
Failing resources
Analysis & Reporting
Dashboards
Customizable Dashboards
Exportable Reports
Enterprise Features
On-premise deployment
Single Sign-on (SAML/OAuth/Kerberos)
SLA and Uptime guarantees
Platform white labeling
Custom permissions and roles
Support
Email support
Live Chat support
Phone support
Dedicated Customer Success Manager
Dedicated Technical Account Manager