Plans » Insights Suite | Xaleon
Insights Suite
Everything you need to gather qualitative insights on the customer journeys of website visitors.
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Sales Suite
Features |
Basic |
Enterprise |
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eMeeting | ||
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Video Conference | ||
Screen Sharing | ||
In-conference Chat | ||
Whiteboard | ||
Mobile App Integration: Voice & Video Chat | Available with Mobile SDK Add-On | |
Secure Messenger | Available with Mobile SDK Add-On | |
Co-Browsing | ||
Universal Co-Browsing | ||
Draw on the user’s screen | ||
Click and scroll for the user | ||
Type for the user | ||
Privacy Masking | ||
Document Co-Browsing | ||
Highlight | ||
Customer and agent can fill out | ||
Mobile Co-Browsing (Android & iOS) | Available with Mobile SDK Add-On | |
Draw on the user’s screen | ||
Privacy Masking | ||
Appointment Management | ||
Email invites | ||
Calendar synchronization | ||
Let customer book appointments online | ||
Document Management | ||
Mobile Integration | ||
Secure Messenger | ||
Mobile App Integration: Voice & Video Chat | ||
Reporting & Analytics | ||
Dashboard | ||
Customizable Dashboards | ||
Exportable Reports | ||
Integrations | ||
CRM Integration | ||
Call Center Software Integration | ||
Custom Integrations | ||
eSignature API | ||
REST API | ||
JavaScript API | ||
Enterprise Features | ||
On-premise deployment | ||
Single Sign-on (SAML/OAuth/Kerberos) | ||
SLA and Uptime guarantees | ||
Platform white labeling | ||
Compliance Recordings | ||
Custom permissions and roles | ||
Support | ||
Email support | ||
Live Chat support | ||
Phone support | ||
Dedicated Customer Success Manager | ||
Dedicated Technical Account Manager |
Support Suite
Features |
Basic |
Enterprise |
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Live Chat | ||
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Action Rules: targeted outbound messages | ||
Action Rules: Live Chat visibility | ||
Analytics-based Action Rules | ||
Customizable Live Chat widget | ||
White-labeled Live Chat widget | ||
Mobile App Integration: Live Chat | Available with Mobile SDK Add-On | |
Chatbots | ||
Conversation Management | ||
Opening Hours | ||
Forms: agent and customer feedback | ||
Individual Forms | ||
Text Blocks | ||
Routing Rules (skill-based) | ||
Balanced routing | ||
SLA Rules | ||
Additional Information | ||
Chat Transcript | ||
Customizable System Messages | ||
Sesson Recordings for Chat | Available with Analytics Add-On | |
Co-Browsing | ||
Web Co-Browsing | ||
Draw on the user’s screen | ||
Click and scroll for the user | ||
Type for the user | ||
Live View/Observer Mode | ||
Privacy Masking | ||
Universal Co-Browsing | ||
Draw on the user’s screen | ||
Click and scroll for the user | ||
Type for the user | ||
Privacy Masking | ||
Screen Sharing | Available with Voice & Video Chat + Screen Share Add-On | |
Show screen | ||
Request screen | ||
Mobile Co-Browsing (Android & iOS) | Available with Mobile SDK Add-On | |
Draw on the user’s screen | ||
Privacy Masking | ||
Voice & Video Chat | ||
Voice-only mode | Available with Voice & Video Chat + Screen Share Add-On | |
Video mode | ||
Mobile App Integration: Voice & Video Chat | Available with Mobile SDK Add-On | |
Reporting & Analytics | ||
Dashboard | ||
Customizable Dashboards | ||
Exportable Reports | ||
Integrations | ||
CRM Integration | ||
Call Center Software Integration | ||
Custom Integrations | ||
REST API | ||
JavaScript API | ||
Enterprise Features | ||
On-premise deployment | ||
Single Sign-on (SAML/OAuth/Kerberos) | ||
SLA and Uptime guarantees | ||
Platform white labeling | ||
Compliance Recordings | ||
Custom permissions and roles | ||
Support | ||
Email support | ||
Live Chat support | ||
Phone support | ||
Dedicated Customer Success Manager | ||
Dedicated Technical Account Manager |
Insights Suite
Features |
Basic |
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Session Recordings | ||
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JS Error Detection | ||
Retrospective Console | ||
Custom Errors | ||
Visitor journey | ||
Privacy Masking | ||
Mobile App Integration: Session Recordings | ||
Heatmaps | Form Analytics | |
Funnels | ||
Behavioral Anomalies (WTF Index) | ||
Rage clicks | ||
Scrolling behavior | ||
Technical Index | ||
Resource loading time | ||
Failing resources | ||
Analysis & Reporting | ||
Dashboards | ||
Customizable Dashboards | ||
Exportable Reports | ||
Enterprise Features | ||
On-premise deployment | ||
Single Sign-on (SAML/OAuth/Kerberos) | ||
SLA and Uptime guarantees | ||
Platform white labeling | ||
Custom permissions and roles | ||
Support | ||
Email support | ||
Live Chat support | ||
Phone support | ||
Dedicated Customer Success Manager | ||
Dedicated Technical Account Manager |