Exceed customer expectations. Drive customer success, retention, and growth

Always be ready to support any customer anywhere

Enable your customer services and success teams to achieve support and service excellence by personalizing interactions, solving customer issues faster than ever before and improving retention, ultimately driving strategic growth.

Engage Anywhere

Xaleon’s Support Suite is a cloud-based or on-premise, on-demand support suite. Set up Co-Browsing and collaboratively work with customers and users on computers, mobile devices, and apps effortlessly. A few seconds is all you need to establish secure connections to offer your customers remote support solutions, everything from troubleshooting through to supporting upgrades is seamless.

Why the Support Suite?

Increase support efficiency and conversion rates by creating exceptional online service experiences. Empower your team with Co-Browsing, and support users along their journey with Chatbots powered by predictive analytics.

Seamlessly reach your customers on the channels they're most comfortable using. With Xaleon, your team immediately gains access to what the customer is seeing, whether it be a problem that needs solving, a renewal quote, a mortgage form or a misunderstood bill.

Resolve more issues digitally. Solve problems on first contact by giving your agents and techs the tools they need to complete cases the first-time round. Increase agent satisfaction and retention rates by empowering them with innovative engagement tools.

Actionable customer insights

Need actionable customer insights to personalise user-experience, cross-sell and up-sell? Our Engagement Platform gives you all the tools you need from sales, engagement and through to customer retention in order to provide your customers with the best experience possible.

Industry Solutions

Banking

Offer your customers the in-branch experience, wherever they are with Digital Consulting and Engagement.

Insurance

Significantly reduce customer acquisition costs as well as onboarding costs with Digital Consulting for Insurance.

Automotive

Ensure that your customers have the Showroom experience, no matter where they are.

Energy & Utilities

Dramatically decrease customer churn as well as the cost of customer acquisition with Digital Consulting and Engagement.

Wealth Management

Offer your high-net-worth customers a personal and customised service delivered digitally from anywhere in the world.

Customer Services

Redefine your customer call centers with a range of solutions including Co-Browsing, video calling, session recordings and analytics.

Simplify every aspect of the customer service experience

Be there for your customers - receive and respond to all incoming messages from a single platform, and answer urgent questions via Co-Browsing

Create more personal conversations with Video Chat and Co-Browsing

All channels in one platform

Manage incoming messages from every platform you use, including Facebook Messenger, all on the Xaleon platform. Create more personal conversations with Video Chat and Co-Browsing and gather valuable Feedback through forms to optimize your efforts.

Harness the benefits of visual learning

Co-Browsing streamlines communication between customer and agent through advanced, hassle-free screen sharing technology. Use Xaleon to Co-Browse with customers on any device, across all browsers - without downloads or installation.

Safeguard customer privacy

At Xaleon, we prize customer privacy. We comply with all privacy laws to keep confidential information as it should be – confidential. Xaleon Live Chat messages are fully encrypted, and personally identifiable information or sensitive content is masked in our Co-Browsing interactions. Further, your Xaleon installation can be hosted in our EU-based data centre or locally in your data centre as an on-premise solution.

Engage and collaborate with customers

Increase conversions, save costs, and deliver the best possible experience

Improve support efficiency

Save time and energy on both ends. Reduce the back-and-forth guesswork and answer customer questions faster and with more precision.

Benefit from visual context

Xaleon Co-Browsing gives you the power of visual context. Join customers on your website or app, gain mutual context quickly, and lead customers to quality solutions.

Be more customer-centric

Deliver great online service experiences and delight your customers. Xaleon’s solutions are built to be as simple for your customers, and for you team, as possible.

Increase online conversions

Empower your agents with the tools they need to show customers around your website. Give them visual cues, just as you would in a physical store or when sitting next to them.

Combine your efforts

Engage customers in the right channel in the right situation. Xaleon centralizes your online and in-app customer communication to improve efficiency and conversion.

Automate your processes

Decrease your bounce rate and create new opportunities for customers to interact with your company via a Chatbot. Increase agent efficiency through smart conversational suggestions.

Highlights of the Support Suite

Voice Chat

Call with customers over the web. The voice chat function allows you to talk to the customer as usual - but without dialling a telephone number.

Video Calling

Upgrade your web call by activating the video calling functionality and give your customer consultation a more personal touch.

Live Chat

Send links, documents, photos or other files easily and quickly via the chat function.

Screen Sharing

Use the screen sharing function to show customers something on your desktop. Guide customers through the individual steps to the result, just like in a personal conversation.

Co-Browsing

Use Co-Browsing to guide customers on your web portals, websites or mobile apps. Provide context at any time and show information or use tools that are already available on the website.