Exceed customer expectations. Drive customer success, retention, and growth
Always be ready to support any customer anywhere
Enable your customer services and success teams to achieve support and service excellence by personalizing interactions, solving customer issues faster than ever before and improving retention, ultimately driving strategic growth.
Engage Anywhere
Xaleon’s Support Suite is a cloud-based or on-premise, on-demand support suite. Set up Co-Browsing and collaboratively work with customers and users on computers, mobile devices, and apps effortlessly. A few seconds is all you need to establish secure connections to offer your customers remote support solutions, everything from troubleshooting through to supporting upgrades is seamless.
Why the Support Suite?
Increase support efficiency and conversion rates by creating exceptional online service experiences. Empower your team with Co-Browsing, and support users along their journey with Chatbots powered by predictive analytics.
Seamlessly reach your customers on the channels they're most comfortable using. With Xaleon, your team immediately gains access to what the customer is seeing, whether it be a problem that needs solving, a renewal quote, a mortgage form or a misunderstood bill.
Resolve more issues digitally. Solve problems on first contact by giving your agents and techs the tools they need to complete cases the first-time round. Increase agent satisfaction and retention rates by empowering them with innovative engagement tools.
Actionable customer insights
Need actionable customer insights to personalise user-experience, cross-sell and up-sell? Our Engagement Platform gives you all the tools you need from sales, engagement and through to customer retention in order to provide your customers with the best experience possible.
Industry Solutions
Banking
Offer your customers the in-branch experience, wherever they are with Digital Consulting and Engagement.
Insurance
Significantly reduce customer acquisition costs as well as onboarding costs with Digital Consulting for Insurance.
Automotive
Ensure that your customers have the Showroom experience, no matter where they are.
Energy & Utilities
Dramatically decrease customer churn as well as the cost of customer acquisition with Digital Consulting and Engagement.
Wealth Management
Offer your high-net-worth customers a personal and customised service delivered digitally from anywhere in the world.
Customer Services
Redefine your customer call centers with a range of solutions including Co-Browsing, video calling, session recordings and analytics.
Simplify every aspect of the customer service experience
Be there for your customers - receive and respond to all incoming messages from a single platform, and answer urgent questions via Co-Browsing
All channels in one platform
Manage incoming messages from every platform you use, including Facebook Messenger, all on the Xaleon platform. Create more personal conversations with Video Chat and Co-Browsing and gather valuable Feedback through forms to optimize your efforts.
Harness the benefits of visual learning
Co-Browsing streamlines communication between customer and agent through advanced, hassle-free screen sharing technology. Use Xaleon to Co-Browse with customers on any device, across all browsers - without downloads or installation.
Safeguard customer privacy
At Xaleon, we prize customer privacy. We comply with all privacy laws to keep confidential information as it should be – confidential. Xaleon Live Chat messages are fully encrypted, and personally identifiable information or sensitive content is masked in our Co-Browsing interactions. Further, your Xaleon installation can be hosted in our EU-based data centre or locally in your data centre as an on-premise solution.
Engage and collaborate with customers
Increase conversions, save costs, and deliver the best possible experience
Improve support efficiency
Save time and energy on both ends. Reduce the back-and-forth guesswork and answer customer questions faster and with more precision.
Benefit from visual context
Xaleon Co-Browsing gives you the power of visual context. Join customers on your website or app, gain mutual context quickly, and lead customers to quality solutions.
Be more customer-centric
Deliver great online service experiences and delight your customers. Xaleon’s solutions are built to be as simple for your customers, and for you team, as possible.
Increase online conversions
Empower your agents with the tools they need to show customers around your website. Give them visual cues, just as you would in a physical store or when sitting next to them.
Combine your efforts
Engage customers in the right channel in the right situation. Xaleon centralizes your online and in-app customer communication to improve efficiency and conversion.
Automate your processes
Decrease your bounce rate and create new opportunities for customers to interact with your company via a Chatbot. Increase agent efficiency through smart conversational suggestions.
Highlights of the Support Suite
Voice Chat
Call with customers over the web. The voice chat function allows you to talk to the customer as usual - but without dialling a telephone number.
Video Calling
Upgrade your web call by activating the video calling functionality and give your customer consultation a more personal touch.
Live Chat
Send links, documents, photos or other files easily and quickly via the chat function.
Desktop Co-Browsing
Use the screen sharing function to show customers something on your desktop. Guide customers through the individual steps to the result, just like in a personal conversation.
Co-Browsing
Use Co-Browsing to guide customers on your web portals, websites or mobile apps. Provide context at any time and show information or use tools that are already available on the website.
Document Co-Browsing
Edit documents together. Fill out contracts together with the customer. From forms to legal contracts and even renewal quotes.
Draw
Draw directly on the customer's screen to provide visual cues and highlight relevant information.
Electronic signature
Sign finished contracts easily and quickly using a legally binding eSignature.
Chat Notes
Make note of important information from specific customer interactions for future reference.
Off-duty messaging
Provide customers an opportunity to leave a message after hours and reach out to them as soon you’re available again.
Ticketing
Divide and conquer by defining and assigning tasks to your team members with our easy-to-use ticketing system.
Mobile SDK
Integrate the Xaleon Live Chat on your website and/or mobile app to efficiently handle requests within one platform.
Customer Services Teams trust the Support Suite to engage and collaborate with their customers.
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Xaleon will use any of the data provided hereunder in accordance with the Privacy Statement.
