Gain Actionable Insights into your Prospects and Customers

Exceed customer expectations. Drive customer success, retention, and growth.

Identify visitor behaviours, optimize your website & convert visitors into customers. Locate pain points on websites and web applications - reduce bounce, increase conversion rates, and better serve customers. Increase online conversions along the whole customer journey on your website. Determine, where users face difficulties and make data-driven decisions to improve the overall experience to ultimately meet business goals.

Actionable customer insights

Actionable customer insights

Need actionable customer insights to personalise user-experience, cross-sell and up-sell? Our Engagement Platform gives you all the tools you need from sales, engagement and through to customer retention in order to provide your customers with the best experience possible.

Industry Solutions

Banking

Banking

Offer your customers the in-branch experience, wherever they are with Digital Consulting and Engagement.

Insurance

Insurance

Significantly reduce customer acquisition costs as well as onboarding costs with Digital Consulting for Insurance.

Automotive

Automotive

Ensure that your customers have the Showroom experience, no matter where they are.

Energy & Utilities

Energy & Utilities

Dramatically decrease customer churn as well as the cost of customer acquisition with Digital Consulting and Engagement.

Wealth Management

Wealth Management

Offer your high-net-worth customers a personal and customised service delivered digitally from anywhere in the world.

Customer Services

Customer Services

Redefine your customer call centers with a range of solutions including Co-Browsing, video calling, session recordings and analytics.

Engage and collaborate with customers

Increase conversions, save costs, and deliver the best possible experience

Tools to help you gather actionable insights. Gather relevant, comprehensible data you can apply to your business strategy.

Session Recordings

Session Recordings

Relive every move visitors make on your website or web application with our Session Recordings feature. Analyze critical customer behaviours and understand how customers navigate your site from an informed, contextualized perspective.

Make Data-Driven Decisions

Product Manager

Make Data-Driven Decisions

Use the valuable context Session Recordings provide. Identify bugs and obstacles, see where users leave your site, and watch how visitors truly interact with your website elements

Optimize User Experience

UX Designer

Optimize User Experience

Session Recordings are like play-by-play for your business. Identify the issues customers face by watching and analysing their movements, and gain the actionable insight necessary to make informed improvements.

Reproduce Bugs

Developer

Reproduce Bugs

Review Session Recordings retroactively to see exactly how users encounter errors, and reproduce them to eliminate such issues in the future.

Highlights of the Insights Suite - Heatmaps

Xaleon Heatmaps help you visualize how and where users spend time on your website or web application. See which features and texts your visitors engage with or ignore using easy-to-interpret graphs.

Visualize aggregate statistical data with Heatmaps

Visualize aggregate statistical data with Heatmaps

Understand your site performance from a visual standpoint. Use Xaleon Heatmaps to see your visitors’ collective behavior and improve feature and text placement

Visualize user engagement

Visualize user engagement

Using a warm-to-cool colour spectrum, Heatmaps are a conversion optimization tool highlighting hotspots on your page. Generate various types of Heatmaps in real-time that represent the statistical data behind visitors’ collective journeys.

Intuitive analysis

Intuitive analysis

Easily identify features and texts that receive the most attention, or that cause friction. Track the time users spend on various parts of your site or application via mouse movements, mouse hovers, scrolls, clicks, etc.

Combine Xaleon Tools

Combine Xaleon Tools

Xaleon analyses work together. If a Heatmap divulges a highly popular element, choose to watch all Session Recordings where users interacted with it.

Safeguard Customer Privacy

Safeguard Customer Privacy

At Xaleon, customer privacy is of utmost importance. We comply with all privacy laws to keep confidential information as it should be – confidential. All data collected for Xaleon Heatmaps is always anonymous.

Highlights of the Insights Suite - Behavioral Rules

Define user behaviour that is of interest to you. Find Session Recordings where users display pre-specified behaviours, like clicking a specific button or hovering over a designated element. Alternatively, opt for real-time engagement and watch behaviours unfold as they happen.

How do Behavioural Rules work?

Define behaviours you want to monitor, sort them with advanced filters, and analyse the relevant sessions retroactively with Session Recordings, or proactively, in real time.

Define Behavioural Rules

Define Behavioural Rules

Manage your business strategy by defining set user behaviours you want to flag, such as clicking specific links or buttons, leaving the site at a certain page, or hovering over designated elements. Choose playback and watch the Session Recordings at your convenience, or see the specified behaviours in real-time.

Filter accordingly

Filter accordingly

In playback, filter for your pre-defined behaviours and view them in context. See only the relevant recordings and watch all users who triggered your defined event.

Live Analytics

Live Analytics

We developed Xaleon to be highly performant and analyze customer behavior in real time. When the customer behavior matches the conditions of a rule, trigger a pre-defined action like a specific Chatbot, or receive a notification and observe the interaction for later analysis.

Create an experience that your customers love

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