Customer Satisfaction

The World’s #1 Customer Engagement Platform

To stay ahead of today’s customer expectations, you need a technology platform that provides a significant increase in visibility, collaboration, orchestration and actionable insights. Create an improved customer experience with digital consulting for sales and service excellence. Increase customer satisfaction through consistent end-to-end customer engagement across key touchpoints. Increase retention with actionable insights based on your customers digital footprint.

Why the Engagement Platform?

22%

Increase in Sales conversions

17%

Decrease Customer Churn

30%

Boost in Satisfaction Levels

7%

Reduction in Costs

Your Engagement, Your Way

Breaking new ground with its highly intuitive, feature and tool rich console and elegant UI, most clients choose to take the engagement platform as their end to end customer experience solution: however, due to the modular nature of our engagement platform, our clients also have the flexibility to create their own platform with specific features and tools that fit into specific business drivers.

Engagement Platform Operation Role Based Access Control Balanced Routing Performance Analytics Routing Rules SLA Rules Investigation Heatmaps Session Recordings Form Analysis Dashboards & Reports Customer Feedback Communication Live Chat Video Chat Voice Chat Secure Messenger Smart Suggestions Collaboration eSignature Screen Drawing Document Collaboration Whiteboard Screen Sharing Co-Browsing Automation Chatbots Chat Rules Predictive Analytics Appointment Scheduling

Industry Solutions

Banking

Banking

Offer your customers the in-branch experience, wherever they are with Digital Consulting and Engagement.

Insurance

Insurance

Significantly reduce customer acquisition costs as well as onboarding costs with Digital Consulting for Insurance.

Automotive

Automotive

Ensure that your customers have the Showroom experience, no matter where they are.

Energy & Utilities

Energy & Utilities

Dramatically decrease customer churn as well as the cost of customer acquisition with Digital Consulting and Engagement.

Wealth Management

Wealth Management

Offer your high-net-worth customers a personal and customised service delivered digitally from anywhere in the world.

Customer Services

Customer Services

Redefine your customer call centers with a range of solutions including Co-Browsing, video calling, session recordings and analytics.

Create an experience that your customers love

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