The World’s #1 Customer Engagement Platform
To stay ahead of today’s customer expectations, you need a technology platform that provides a significant increase in visibility, collaboration, orchestration and actionable insights. Create an improved customer experience with digital consulting for sales and service excellence. Increase customer satisfaction through consistent end-to-end customer engagement across key touchpoints. Increase retention with actionable insights based on your customers digital footprint.
Xaleon’s Engagement Platform provides us with an end-to-end solution, the value of which I cannot overstate; everything from first sales contact, customer on-boarding, problem-resolution and of course, gathering real-time insight into our customer’s barriers and problems has significantly improved our entire Customer Experience function.
Director of Sales
Your Engagement, Your Way
Breaking new ground with its highly intuitive, feature and tool rich console and elegant UI, most clients choose to take the engagement platform as their end to end customer experience solution: however, due to the modular nature of our engagement platform, our clients also have the flexibility to create their own platform with specific features and tools that fit into specific business drivers.
Offer your customers the in-branch experience, wherever they are with Digital Consulting and Engagement.
Significantly reduce customer acquisition costs as well as onboarding costs with Digital Consulting for Insurance.
Ensure that your customers have the Showroom experience, no matter where they are.
Energy & Utilities
Dramatically decrease customer churn as well as the cost of customer acquisition with Digital Consulting and Engagement.
Offer your high-net-worth customers a personal and customised service delivered digitally from anywhere in the world.
Redefine your customer call centers with a range of solutions including Co-Browsing, video calling, session recordings and analytics.
We’ve got your security, and the security of your customers covered
Our engagement platform is based on BrowseXP technology, providing maximum security, as well as the best user experience.
Maximum security & privacy
Protect all sensitive customer information, at all times. Personally, identifiable information is excluded from data transmission.
Have full confidence in a product conceptualized, actualized, and perfected by the in-house, Xaleon team.
Simple integration, no load for websites
Performance & Scalability
Engineered for maximum performance. Observe customers on your website, Co-Browse with them and gather analytics about their behaviour in real-time.
Not ready to reach out just yet but want a reminder?
Xaleon will use any of the data provided hereunder in accordance with the Privacy Statement.