Powering the world’s most engaged Insurers
A harsh economic climate poses challenges for insurers.
The low interest environment, greater price transparency and customer cost consciousness, sweeping regulatory changes, and lack of growth perspectives are just a few.
Almost 40% of Insurance customers make their decision based on trust and customer experience rather than price alone, providing a significant opportunity for Insurers to become competitive in these areas.
Mediocre conversion rates
Improved conversion rates can be achieved by addressing multiple factors in the customer journey – Insurance customers may consider price heavily; however, other considerations such as the engagement and experience they have with an insurer in the quote and onboarding process will factor heavily, especially when it comes to renewals. Xaleon’s solutions offer Insurers a better way to onboard as well as engage their customers through that customers lifetime.
Corona crisis and the pressure on sales
88% of incumbent insurers are increasingly concerned about losing revenue to innovators. With new insurers entering the market at a rapid pace and equipped with the latest technology, larger, traditional insurers need to increase their urgency to evolve by integrating technology in order to survive and grow.
The Technology Imperative
As insurers struggle to adapt quickly enough to meet the changing needs of customers, agile new InsurTech organisations offering flexible and personalised solutions are emerging to address gaps in the market left by incumbents. The need to address this technology gap is more pressing than ever before. Xaleon is supporting Insurance organisations in closing that gap with our customer experience solutions.
Insurance technology is an expanding area that has the potential to help the insurance industry reconnect with its customers following a period of increasing alienation and disengagement. Not only does InsurTech offer the insurance industry huge commercial potential, it can also help insurers reaffirm their trust and necessity with customers. Find out how the Xaleon’s Engagement Plattform can help you achieve end-to-end digital transformation to create richer customer relationships for increased trust and retention.
Growing customer exceptions
An excellent customer experience has never been more important for insurance. Insurance remains a grudge - something consumers know they need or is required by law, but don't want to spend money on. There are already new InsurTechs threatening incumbents with better technology and service.
Xaleon’s Engagement Platform provides us with an end-to-end solution, the value of which I cannot overstate; everything from first sales contact, customer on-boarding, problem-resolution and of course, gathering real-time insight into our customer’s barriers and problems has significantly improved our entire Customer Experience function.
Director of Sales
Not ready to reach out just yet but want a reminder?
Xaleon will use any of the data provided hereunder in accordance with the Privacy Statement.