The bank of the future is built on engagement
Offer your customers the in-branch experience, wherever they are with digital consulting and engagement.
With our solutions banks are empowered to serve current customers and reach the underbanked to support financial inclusion. With branches closing in recent years, as well as a pandemic causing disruption to in-branch services, Xaleon has been working closely with banks to ensure that sales and service levels are on point.
Powering the world’s most engaged banks
The Hyperconnected Customer
In a time where the retail banking customers can change their bank seamlessly within seven days, it is more vital than ever before to provide excellent and unrivalled customer service. Customer expectations around the service and experience they receive from their bank continue to rise, driven by the levels of service and experience they encounter in an increasingly digital world. Banks must match these expectations in order to maintain satisfaction and loyalty.
Expectation spillover cannot be avoided by any sector, least of all, banking where consumer expectations are on the increase yearly. With customers experiencing better customer services and engagement from Amazon, new Challenger Banks and other innovative industries, the expectation for a seamless digital experience with banks is growing faster than they can respond.
From Branch to Online
In order to mitigate the falling profits from low interest rates, banks, in a drive to create a more economical business model are closing branches and encouraging their customers to move to digital channels. In order to do this successfully, banks will need to recreate the branch experience online and will need to rely on seamless technology solutions in order to do this.
Today’s banking customers expect a superior, always-on, and always-connected experience. Find out how the Xaleon’s Omnichannel Banking solution can help you achieve end-to-end digital transformation to build lasting customer relationships and win in the digital economy through mobile banking and other services.
Closing the customer experience gap
Fuse data on customer experiences and business operations to gain actionable insights you can use to improve how customers view your business.
Moving forward as an intelligent enterprise discover ways technology can help keep your bank remain relevant and prepared to tackle future challenges, including changing customer needs.
Xaleon’s Engagement Platform provides us with an end-to-end solution, the value of which I cannot overstate; everything from first sales contact, customer on-boarding, problem-resolution and of course, gathering real-time insight into our customer’s barriers and problems has significantly improved our entire Customer Experience function.
Director of Sales
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