Powering the world’s most engaged banks
The Hyperconnected Customer
Customers are used to excellent service and experience from other industries and challenger banks and expect similar quality of service and experience from their bank. To secure the loyalty of its customers, the banking industry must adapt to expectations. Ensuring an excellent customer experience has therefore never been more important.
Expectation Spillover
In order to absorb falling profits due to low interest rates, banks have to reduce costs in order to continue to operate profitably. To do this, individual branches are being closed and customers are being encouraged to use digital channels. For the shift from physical to online branches to be successful, banks need to redesign the branch experience online, relying on seamless technology solutions.
From Branch to Online
In order to mitigate the falling profits from low interest rates, banks, in a drive to create a more economical business model are closing branches and encouraging their customers to move to digital channels. In order to do this successfully, banks will need to recreate the branch experience online and will need to rely on seamless technology solutions in order to do this.
Omnichannel
Today’s banking customers expect a superior, always-on, and always-connected experience. Find out how the Xaleon’s Omnichannel Banking Platform can help you achieve end-to-end digital transformation to build lasting customer relationships and win in the digital economy through mobile banking and other services.
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Xaleon’s Engagement Platform provides us with an end-to-end solution, the value of which I cannot overstate; everything from first sales contact, customer on-boarding, problem-resolution and of course, gathering real-time insight into our customer’s barriers and problems has significantly improved our entire Customer Experience function.
Director of Sales
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