The bank of the future is built on engagement

Offer your customers the in-branch experience, wherever they are with digital consulting and engagement.

Powering the world’s most engaged banks

Customer service in financial service

The Hyperconnected Customer

Customers are used to excellent service and experience from other industries and challenger banks and expect similar quality of service and experience from their bank. To secure the loyalty of its customers, the banking industry must adapt to expectations. Ensuring an excellent customer experience has therefore never been more important.

Challenger Banks Software

Expectation Spillover

In order to absorb falling profits due to low interest rates, banks have to reduce costs in order to continue to operate profitably. To do this, individual branches are being closed and customers are being encouraged to use digital channels. For the shift from physical to online branches to be successful, banks need to redesign the branch experience online, relying on seamless technology solutions.

Digital Banking Improvements

From Branch to Online

In order to mitigate the falling profits from low interest rates, banks, in a drive to create a more economical business model are closing branches and encouraging their customers to move to digital channels. In order to do this successfully, banks will need to recreate the branch experience online and will need to rely on seamless technology solutions in order to do this.

Omnichannel Banking solution

Omnichannel

Today’s banking customers expect a superior, always-on, and always-connected experience. Find out how the Xaleon’s Omnichannel Banking Platform can help you achieve end-to-end digital transformation to build lasting customer relationships and win in the digital economy through mobile banking and other services.

Customer Insights in banking

Closing the customer experience gap

Xaleon offers a flexible range of stand-alone tools or alternatively, full solution suites for sales, advisory, customer services and marketing teams. Learn more about your potential return of investment with our ROI Calculator.

The choice is yours

Xaleon offers a flexible range of stand-alone tools or alternatively, full solution suites for sales, marketing and customer services teams. Learn more about your potential return of investment with our ROI Calculator.

Why Xaleon

Increase in Sales conversions

22

Decrease in Customer Churn

17

Boost in Satisfaction Levels

30

Reduction in Costs

7

Create an experience that your customers love

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