Bring the Showroom home

Expectation spillover from the retail industry has hit the Automotive Industry. Xaleon’s platform ensures that buyers have the Showroom experience, no matter where they are.

Car

Powering the world’s most engaged companies

Online Car Sales

Exclusion of the middleman

Automotive organisations are faced with the task of responding to a changing market and transforming themselves at the same time. Rapidly increasing labour costs, rising rents, supply chain complexity and the need for structural change mean that costs continue to rise and profits are continually at risk. To combat these costs and increase profits, automotive companies need to take back control from third party dealers and ensure that sales are increasingly direct.

Automotive Industry Document Collaboration

COVID 19 and the need to digitalise

The importance of digitalisation is not new. Twenty years ago, a car buyer went to five different dealers before buying a car. Today, a large part of the buying process already takes place online, and customers often only need one visit to make a decision. With COVID, customers are more accepting and engaged with technology than ever before. The enforced change offers the opportunity to bring the showroom experience into the home. COVID is the chance to experiment with direct-to-consumer and retailer business models.

Car Sales CoBrowsing

Collecting customer data centrally for a targeted customer journey

Customers are increasingly able to easily access desired information across different channels. Car manufacturers and dealerships should seize the opportunity to transform their retail models and centrally collect customer data to deliver a rich brand experience through seamless integration across all customer-facing channels. Challenges such as moving from a product-driven to a customer-centric approach and offering mobility services based on usage rather than ownership need to be addressed. The online showroom can help car manufacturers to collect customer data centrally.

Car Sales COVID-19

Increase online conversions & test drive bookings

With the test drive request as a central part of a car buyer's customer journey, increasing these requests is an ever-present priority. Reasons for abandoning test drive requests range from not finding information on the website, to errors in configurators and unanswered questions. See how the Support Suite can help increase test drive requests.

Car Customer Service

Car Configurator Insights

Record all activities a customer makes on your website, such as page changes, mouse movements, scrolls, and clicks on both desktop and mobile devices. Review Car Configurations retroactively to see exactly how users encounter errors, and to identify fixable issues.

The choice is yours

Xaleon offers a flexible range of stand-alone tools or alternatively, full solution suites for sales, marketing and customer services teams. Learn more about your potential return of investment with our ROI Calculator.

Why Xaleon

Increase in Sales conversions

22

Decrease in Customer Churn

17

Boost in Satisfaction Levels

30

Reduction in Costs

7

Create an experience that your customers love

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