Drive Effortless Customer Engagement

The customer engagement solution that empowers your teams to close more deals, increase customer satisfaction and decrease customer churn.

Powering the world’s most engaged companies

Customer Experience

Break down traditional Customer Experience Barriers

Go beyond traditional Customer Experience, from real-time problem resolution through to predictive problem-solving.

Amplify Simplicity

Resolve complex issues end-to-end faster than ever before with full visibility and an intuitive platform that works anywhere.

Increase your Teams Satisfaction

Sales and Customer Services teams are under more pressure than ever before. Increase their satisfaction and reduce turnover with tools that provide them with solutions.

Put your Customer in the Driver's Seat

Increase service speed and provide a personalized customer experience with advanced digital communication tools.

Become a company that your customers love

Read the Erste Bank case study on how they are leveraging Xaleon’s Co-Browsing solution for significantly improved customer engagement as well as a better experience for their customer service teams.

Engagement Platform

Breaking new ground with its highly intuitive, feature and tool rich console and elegant UI, most clients choose to take the engagement platform as their end to end customer experience solution: however, due to the modular nature of our engagement platform, our clients also have the flexibility to create their own platform with specific features and tools that fit into specific business drivers.

Engagement Platform Operation Role Based Access Control Balanced Routing Performance Analytics Routing Rules SLA Rules Investigation Heatmaps Session Recordings Form Analysis Dashboards & Reports Customer Feedback Communication Live Chat Video Chat Voice Chat Secure Messenger Smart Suggestions Collaboration eSignature Screen Drawing Document Collaboration Whiteboard Screen Sharing Co-Browsing Automation Chatbots Chat Rules Predictive Analytics Appointment Scheduling

Industry Solutions

Banking

Banking

Offer your customers the in-branch experience, wherever they are with Digital Consulting and Engagement.

Insurance

Insurance

Significantly reduce customer acquisition costs as well as onboarding costs with Digital Consulting for Insurance.

Automotive

Automotive

Ensure that your customers have the Showroom experience, no matter where they are.

Energy & Utilities

Energy & Utilities

Dramatically decrease customer churn as well as the cost of customer acquisition with Digital Consulting and Engagement.

Wealth Management

Wealth Management

Offer your high-net-worth customers a personal and customised service delivered digitally from anywhere in the world.

Customer Services

Customer Services

Redefine your customer call centers with a range of solutions including Co-Browsing, video calling, session recordings and analytics.

Outstanding stand-alone features or powerful suites, the choice is yours

Xaleon offers a flexible range of stand-alone tools or alternatively, full stack solutions for sales, marketing and customer services teams. Learn more about your potential return of investment with our ROI Calculator.

Why Xaleon?

22%

Increase in Sales conversions

17%

Decrease in Customer Churn

30%

Boost in Satisfaction Levels

Unrivalled In-House support

Our team of in-house technical staff offer unrivaled support. Whether it’s talking you through a technical set-up or supporting you with bespoke requirements—they’re experts at handling it quickly, patiently, and with as few disruptions to your clients as possible.

Create an experience that your customers love

Not ready to reach out just yet but want a reminder?

Xaleon will use any of the data provided hereunder in accordance with the Privacy Statement.

Request Demo