Uplift your team’s satisfaction whilst increasing customer satisfaction

Enhance your teams experience with features that support them to achieve their goals

Role-Based Access Control

Role-Based Access Control

Create roles, assign them to your agents and manage exactly which agent has access to which feature. Allow your experienced managers and staff to access everything they need whilst restricting access to trainees.

Balanced Routing

Balanced Routing

To ensure a fair and efficient workload between your entire team, Xaleon distributes incoming messages evenly among your agents.

Performance Analytics

Performance Analytics

Analyse Customer Services KPIs and targets, gain full access to insightful metrics and drill down to role-based dashboards for a more detailed overview on performance.

Routing Rules

Routing Rules

Depending on the issue, direct incoming chats to the appropriate knowledgeable and available agent.

SLA Rules

SLA Rules

Set internal targets for responding to requests and prioritize chats that meet specific conditions.

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