All communication channels in one platform
Break traditional digital silos for seamless communication
Enhance and drive a more interactive communication link between your customers and leads through advanced communication features. Use Xaleon for Live Chat, Voice Chat, Video Chat, Smart Chat Suggestions and Secure Messaging. The best part? It’s all in one secure platform so you can move seamlessly from tool to tool.
Send links, documents, photos or other files easily and quickly via the chat function. Integrate our Live Chat solution on your website to convert users into customers and provide great support. Empower your agents with helpful features to drive their efficiency, such as automated chatbot flows and predefined text blocks to answer recurring questions. If the need arises for a more detailed discussion, seamlessly and simply upgrade to Voice Chat.
The Voice Chat function allows you to talk to your customers over the Internet as usual - but without the customer dialling a telephone number and regardless of which terminal the customer is using. Switch from live chat to a more in-depth voice chat conversation. Create a more personal experience and avoid roaming costs for international customers. Want an even more personal experience? Easily switch from voice chat to video chat.
Offer your customers an even more personal experience with video chat. Use video chat for customer advice, sales calls, remote home inspections, tech support and many other use cases. Integrate video chat into your website, online customer portal or mobile app so that you are actually just a button click away for the customer.
Want to communicate with your customers in a secure and encrypted way? Use Xaleon’s Secure Messenger feature for personal, WhatsApp-like exchanges. Integrate the Xaleon SDK into your mobile app and send push notifications directly to the customer’s smartphone in addition to personal 1-to-1 communication.
Not ready to reach out just yet but want a reminder?
Xaleon will use any of the data provided hereunder in accordance with the Privacy Statement.