Seamlessly turn Communication into Collaboration

with Co-Browsing, eSignatures, Screen Drawing and more

Mirror the face to face experience with digital collaboration features that break down the barriers of traditional digital interactions. Use eSignatures for faster contract and document signing, Co-Browsing for collaborative issue resolution or consulting and Document Collaboration to get contracts finalised and signed faster than ever before.

eSignature

Our built-in, legally binding electronic signature tool makes your proposals, forms and documents digital, interactive, and gets contracts and forms signed faster without having to invest in separate software. Use the eSignature feature to sign electronically, in seconds, from any device.

Screen Drawing

Draw directly on the customer's screen to provide visual cues and highlight relevant information. With Screen Drawing, demonstrating how something works, stressing important details and highlighting key aspects to presentations has never been easier. Draw, annotate and highlight within your collaboration session.

Document Co-Browsing

Eliminate roadblocks for your proposals and contracts by meeting a prospect digitally and editing documents together. Fill out contracts together with the customer and simply utilise the eSignature tool for the ultimate proposal and contract experience.

Whiteboard

Draw, design, ideate, strategize, and collaborate with your prospects and leads with the digital whiteboard. Carry out meetings online like you would in an office or boardroom.

Screen Sharing

All meeting participants have the option to share their screen. Share your entire desktop or alternatively, certain documents or bowser tabs. Perfect for sales presentations, demonstrations, or to provide your meeting attendees with additional information when required.

Co-Browsing

Co-Browsing creates an enhanced and more interactive communication link between your customers and teams through advanced, hassle-free collaborative browsing. Use Xaleon to Co-Browse with customers on any device, across all browsers - without downloads or installation.

Enhance your customers digital touchpoints with Co-Browsing

Xaleon’s Co-Browsing gives you the power of visual context. Securely connect with customers on your website, platform or app - meet them in their online environment and guide them to the best outcomes.

Sales

Co-Browsing empowers sales teams to bring product demos and sales presentations to life, by allowing potential buyers to experience and interact with the products themselves. With a single click, connect with individual customers instantly and get on the same page. Show the customer around your website and give them visual cues, just as you would in a physical store or when sitting next to them.

Onboarding

Co-Browsing enables you to guide your customers and employees, help them understand how to use your product, and improve the learning experience.

Customer Experience

No downloads or installations are required for you or the customer. Faster resolutions make happier customers. Companies who lead in Customer Experience outperform their competitors by up to 30%.

Desktop Co-Browsing

Dig deeper to solve more complex issues. When necessary, use Desktop Co-Browsing to give the agent visible access to the customer’s desktop. In such cases, simply switch to our WebRTC-powered Co-Browsing mode to start reaching solutions.

Web Co-Browsing

During a Co-Browsing session, agents can take control of customers’ screens and guide them click-by-click, as if they were holding the mouse themselves.

Mobile Co-Browsing

Use the benefits of Co-Browsing in your iOS or Android mobile app to support customers. Integrate our solution into your mobile app and manage all customer requests in one place.

Document Co-Browsing

Edit documents together. Fill out contracts together with the customer.

How does Co-Browsing work?

See and interact with customers’ screens in real time

How Co-Browsing works

Customer has problem, contacts support through chat, phone, or voice chat
Support agent offers Co-Browsing option, customer accepts
Agent guides customer to a solution, step-by-step

Empower agents through Co-Browsing

Through Co-Browsing capabilities, agents use their full potential and can fully interact with customers’ screens. Agents can draw on-screen to provide visual instructions and gather visual context, take action on behalf of the customer, and redirect customers to different URLs.

Improve customer interactions

Co-Browsing allows agents to resolve customer problems with transactions, bookings, and purchases, errors on website or web applications, and configuration difficulties.

Safeguard Customer Privacy

At Xaleon, we prize customer privacy. We comply with all privacy laws to keep confidential information as it should be – confidential. While Co-Browsing, Xaleon excludes all sensitive customer data from transmission and masks the content within the Co-Browsing interaction on side of the agent to protect customer data.

Embedded vs. Universal

There are two options for Co-Browsing depending on your requirements.

Embedded Co-Browsing

Embedded Co-Browsing is integrated into your website by one line of JavaScript code, enabling your employees to seamlessly connect to your customers web and app sessions. Embedded Co-Browsing is secure and limited to your own website which means agents and support staff cannot accidently share content or data that is private.

Universal Co-Browsing

Universal Co-Browsing enables customers and employees to explore the entire web together. Without the need for integration into your website, customers and employees can Co-Browse any publicly available website together.

Want to Automate your Communication and Collaboration?

Create an experience that your customers love

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