Seamlessly turn Communication into Collaboration
with Co-Browsing, eSignatures, Screen Drawing and more
Mirror the face to face experience with digital collaboration features that break down the barriers of traditional digital interactions. Use eSignatures for faster contract and document signing, Co-Browsing for collaborative issue resolution or consulting and Document Collaboration to get contracts finalised and signed faster than ever before.
Draw directly on the customer's screen to provide visual cues and highlight relevant information. With Screen Drawing, demonstrating how something works, stressing important details and highlighting key aspects to presentations has never been easier. Draw, annotate and highlight within your collaboration session.
Our built-in, legally binding electronic signature tool makes your proposals, forms and documents digital, interactive, and gets contracts and forms signed faster without having to invest in separate software. Use the eSignature feature to sign electronically, in seconds, from any device.
Enhance your customers digital touchpoints with Co-Browsing
Xaleon’s Co-Browsing gives you the power of visual context. Securely connect with customers on your website, platform or app - meet them in their online environment and guide them to the best outcomes.
Co-Browsing empowers sales teams to bring product demos and sales presentations to life, by allowing potential buyers to experience and interact with the products themselves. With a single click, connect with individual customers instantly and get on the same page. Show the customer around your website and give them visual cues, just as you would in a physical store or when sitting next to them.
No downloads or installations are required for you or the customer. Faster resolutions make happier customers. Companies who lead in Customer Experience outperform their competitors by up to 30%.
Dig deeper to solve more complex issues. When necessary, use Screen Sharing to give the agent visible access to the customer’s desktop. In such cases, simply switch to our WebRTC-powered Co-Browsing mode to start reaching solutions.
During a Co-Browsing session, agents can take control of customers’ screens and guide them click-by-click, as if they were holding the mouse themselves.
Use the benefits of Co-Browsing in your iOS or Android mobile app to support customers. Integrate our solution into your mobile app and manage all customer requests in one place.
Edit documents together. Fill out contracts together with the customer.
How does Co-Browsing work?
See and interact with customers’ screens in real time
How Co-Browsing works
- Customer has problem, contacts support through chat, phone, or voice chat
- Support agent offers Co-Browsing option, customer accepts
- Agent guides customer to a solution, step-by-step
Empower agents through Co-Browsing
Through Co-Browsing capabilities, agents use their full potential and can fully interact with customers’ screens. Agents can draw on-screen to provide visual instructions and gather visual context, take action on behalf of the customer, and redirect customers to different URLs.
Improve customer interactions
Co-Browsing allows agents to resolve customer problems with transactions, bookings, and purchases, errors on website or web applications, and configuration difficulties.
Safeguard Customer Privacy
At Xaleon, we prize customer privacy. We comply with all privacy laws to keep confidential information as it should be – confidential. While Co-Browsing, Xaleon excludes all sensitive customer data from transmission and masks the content within the Co-Browsing interaction on side of the agent to protect customer data.
Embedded vs. Universal
There are two options for Co-Browsing depending on your requirements.
Universal Co-Browsing enables customers and employees to explore the entire web together. Without the need for integration into your website, customers and employees can Co-Browse any publicly available website together.
Not ready to reach out just yet but want a reminder?
Xaleon will use any of the data provided hereunder in accordance with the Privacy Statement.