Use your teams for the important things, for the rest, automate
Enhance your first-level support with Customer Services Automation features
Open your agents time for the queries and issues that require manual intervention. With Chatbots, Chat Rules and Predictive Analytics, create a seamless experience for your customers. Need automation in your sales process? Try appointment scheduling.
Live Chat Rules
Create rules to manage the availability of your agents and define when chatbots begin engaging with customers. Use action rules to define “when” and “where” the live chat is visible and how the user is addressed. Define SLA rules, which type of customer request should be prioritised and set targets for the speed of response.
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