Latest Blog posts
When to Integrate Xaleon’s Co-Browsing in Your Contact Center?
Customer experience is about understanding your buyer’s journey and interactions that happen across multiple touchpoints. Traditionally, reducing cost to serve and sell to customers was the main target for most contact centers. Today, market leaders are embracing opportunities and switching from a cost center to a center of business opportunities by investing in tools that increase customer engagement. So when should you Integrate Xaleon’s Co-Browsing solution into your existing modes of communication?
Xaleon Co-Browsing Advantages: How We Stand Out
One common question we always get is, “Aren’t all Co-Browsing solutions the same?” While some customers believe Co-Browsing is a standard solution, this could not be further from the truth. Co-Browsing solutions are fundamentally different because every company creates a different code. Live chat companies use different frameworks, scripts, and technologies with distinct characteristics. Therefore, it is crucial to identify which solution is more performant and aligns with your security standards and business policies.
Should Contact Centers Use Co-Browsing: Use Cases
As technology advances day-to-day, it is crucial that a customer feels supported across all touchpoints in their customer lifecycle. According to Forrester, Brands with better customer experience reap 5.7 times more revenue than competitors who care less about customer experience. In this day and age, executives are always searching for ways to reduce costs and provide excellent customer service at the same time. In contact centers, Co-Browsing does just that!
Banking And Digital Transformation: Co-Browsing
The Coronavirus pandemic has caused banks around the world to undergo a massive digital transformation. The number of individuals using online channels has skyrocketed on a scale never seen before, and this is just the start. Now, hundreds of industries, including the banking sector, are changing their customer service strategies and applying more advanced methods to communicate online with their customers effectively. As history shows, the most significant shifts in market share usually come at critical technological junctures and world-changing events.
The Future of Contact Center Technology
The COVID-19 pandemic has caused widespread disturbances across almost all industries, with contact centers being at the forefront of change. The coronavirus is bringing a sense of panic, and typical contingency plans for a situation like this are not enough to battle this current crisis. Contact centers experienced an overload of customer interactions never seen before, and that brought a lot of attention to the real power of customer service and satisfaction.
How Co-Browsing Transforms Insurance Company Sales Productivity
Today the customer-brand relationship is fundamental to a company’s success, especially in business sectors that offer services online. There is no doubt that online purchases have increased dramatically, especially in the last few months, due to the Coronavirus. Such a drastic transition in consumer behavior has affected traditional face-to-face sales communication forever. Whether selling auto insurance, health insurance, or liability insurance, consumers are switching their preferences to buying online.
4 Contact Center Technology to Implement In 2020
Adopting the appropriate technology for your contact center is essential for the success and productivity of your business. In a world of high demand and high expectations, thousands of tools exist to facilitate and personalize customer-agent communications. Times are changing in the contact center industry, and successful businesses are taking advantage of this change. Decision-makers realize that they are in a one-in-a-life-time opportunity to reduce costs and build new streams of revenue as history shows that the most significant shifts in market share usually come at critical technological junctures and world-changing events.
Co-Browsing in Contact Centers for Seamless Customer Service
In the ever-growing world of technology and innovation, contact centers around the globe are changing the path of their customer service experience. Customers expect instant solutions, fast response times, and access to customer support on several platforms at once. Adopting innovative new technologies to enhance customer experience can significantly improve your KPIs and boost customer satisfaction. Customer experience is understood to be among the most potent differentiators for businesses today.
What is Co-Browsing: Types and How It Works
In a world of fierce competition and high expectations, superior customer experience drives revenue and separates great companies from good companies. “According to Forrester, “Brands with superior customer experience bring in 5.7 times more revenue than competitors that lag in customer experience.” In the financial service industry, the introduction of electronic banking shifted much of the in-branch customer service efforts to a self-service experience. Self-service though, is rarely entirely self-service, but also requires support that is best performed in real-time.
Is Co-Browsing a Secure Alternative to Screen Sharing?
Implementing solutions that work cohesively to fulfill positive customer experience is imperative for your customers’ buyer journey. Possessing the knowledge needed to understand customer behavior can ultimately improve your customer service and overall business stature. Due to the latest regulations set by the GDPR, data security has become of paramount importance and can make or break the business. Therefore, in this blog, we’ll discuss a few key aspects that make Co-Browsing the most secure form of screen sharing solution in the market today.